If you have a question that is not listed below, please contact us.
We use different butters for different applications; however, all our butters are from Canada, using milk from Canadian cows!
While we do understand that unforeseeable events can occur, we are unable to hold orders indefinitely. We can keep cake orders for a short period. However, fresh bread and viennoiseries must be picked up on the day of order. We will not fill orders for fresh products on unscheduled days.
We try to get to the phone as often as possible; however, if we do not answer, we are currently helping customers in our store. If you call and do not get and answer, please leave us a message with your name and telephone number, and we will call you back as soon as possible. Please note that an order is not confirmed until we have spoken with you and taken your payment.
We strive to source our ingredients from as many local farmers and suppliers as possible. However, due to the local climate, some fresh produce are imported. Some of our speciality pastry ingredients come from various parts of the world.
Our flower is made from Canadian wheat, mainly from Saskatchewan and Alberta. It is milled in Lethbridge. Our organic flour is from Strathmore.
Depending on the day of the week and the season, the boulangers arrive between the hours of 2 and 3 am. During the Christmas season, we also run a night shift, where some bakers start at 10 pm and work until 6 am.
Yes, every bread, viennoiserie, pastry and lunches are completely handmade onsite.
As we run a traditional bakery, we cannot guarantee that any of our products are gluten-free, due to potential cross contamination. We have certain products that are made without glutenous flours (like our macarons and flourless orange cake), but they will be cross-contaminated.
Every day we have a different soup, a sandwich special and quiche. We post our specials in-store. While we endeavour to answer phone calls, we are often busy helping other customers and cannot get to the phone right away.
No. All of our products are made with quality ingredients, without the use of any additives or preservatives.
Most bread we make are not enriched: they only contain flour, water, salt and yeast. Some bread will also contain nuts and fruits. Certain bread, like Challah, have eggs, and our milk buns contain both milk and eggs. Refer to the descriptions here on our website or our product cards in-store.
To get the full flavour profile of our bread and viennoiseries, we need to allow enough fermentation time; and as our products are always fresh, we do not keep frozen bread and croissants for retail sales.
As our production schedule requires three days, we have to estimate our needs three days ahead. We do look at what events are happening in Canmore, the weather and the season, but ultimately, we cannot be sure how many customers we will have on any given day, nor how much they will take. That is why we highly recommend that you place an order three days before pickup, especially for larger orders (more than 6) or if you are looking for something specific!
As all of our products are handmade onsite, we have to observe a strict schedule to complete our production. As for our bread and viennoiseries, they take three days to make, from pre-fermentation to baking.