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FAQs2017-08-11T11:51:09+00:00

If you have a question that is not listed below, please contact us.

Where is your butter from?2018-10-13T10:11:40+00:00

We use different butters for different applications; however, all our butters are from Canada, using milk from Canadian cows!

What does le fournil mean?2017-06-01T17:46:48+00:00

Let us tell you more, visit our about us page!

How do I preserve my le fournil bread and croissants?2017-06-21T22:28:24+00:00
The best way to preserve your bread is to keep it in the bag we have provided you with. Place the bread in the bag, close well and keep it cut side down on the counter. Alternatively, place your bread (pre-sliced makes it easier) in a plastic freezer bag in your freezer, and remove slices as you need; or take the whole loaf frozen and warm in the oven, 350F, about 10 minutes. Never place bread in the refrigerator, as it will stale quickly.
Baguettes should be eaten the same day they are baked.
Viennoiseries can be frozen in a freezer plastic bag and warmed in a 350F oven for 3 to 5 minutes.
The best way to enjoy our breads and viennoiseries it to eat them the day they were baked.
What happens if I can’t pick up my order before you close?2017-06-01T17:45:17+00:00

While we do understand that unforeseeable events can occur, we are unable to hold orders indefinitely. We can keep cake orders for a short period. However, fresh bread and viennoiseries must be picked up on the day of order. We will not fill orders for fresh products on unscheduled days.

Why is no one answering the phone?2017-06-01T17:44:32+00:00

We try to get to the phone as often as possible; however, if we do not answer, we are currently helping customers in our store. If you call and do not get and answer, please leave us a message with your name and telephone number, and we will call you back as soon as possible. Please note that an order is not confirmed until we have spoken with you and taken your payment.

Where are your other ingredients from?2017-06-01T17:44:07+00:00

We strive to source our ingredients from as many local farmers and suppliers as possible. However, due to the local climate, some fresh produce are imported. Some of our speciality pastry ingredients come from various parts of the world.

Where is your flour from?2017-06-01T17:43:42+00:00

Our flower is made from Canadian wheat, mainly from Saskatchewan and Alberta. It is milled in Lethbridge. Our organic flour is from Strathmore.

What time do the bakers start?2018-10-13T10:14:19+00:00

Depending on the day of the week and the season, the boulangers arrive between the hours of 2 and 3 am. During the Christmas season, we also run a night shift, where some bakers start at 10 pm and work until 6 am.

Are all your products made on site?2017-06-01T17:41:53+00:00

Yes, every bread, viennoiserie, pastry and lunches are completely handmade onsite.

Do you have gluten-free bread and pastries?2017-06-01T17:41:25+00:00

As we run a traditional bakery, we cannot guarantee that any of our products are gluten-free, due to potential cross contamination. We have certain products that are made without glutenous flours (like our macarons and flourless orange cake), but they will be cross-contaminated.

What are your specials today? What is the soup, quiche, etc?2017-06-01T17:40:49+00:00

Every day we have a different soup, a sandwich special and quiche. We post our specials in-store. While we endeavour to answer phone calls, we are often busy helping other customers and cannot get to the phone right away.

Are there additives or preservatives in your products?2017-06-01T17:40:19+00:00

No. All of our products are made with quality ingredients, without the use of any additives or preservatives.

Are there milk and eggs in your bread?2017-06-01T17:39:52+00:00

Most bread we make are not enriched: they only contain flour, water, salt and yeast. Some bread will also contain nuts and fruits. Certain bread, like Challah, have eggs, and our milk buns contain both milk and eggs. Refer to the descriptions here on our website or our product cards in-store.

Why can’t you make more bread and viennoiseries when you run out?2017-06-01T17:39:20+00:00

To get the full flavour profile of our bread and viennoiseries, we need to allow enough fermentation time; and as our products are always fresh, we do not keep frozen bread and croissants for retail sales.

Why do you run out of bread, croissants and cakes?2017-06-01T17:38:23+00:00

As our production schedule requires three days, we have to estimate our needs three days ahead. We do look at what events are happening in Canmore, the weather and the season, but ultimately, we cannot be sure how many customers we will have on any given day, nor how much they will take. That is why we highly recommend that you place an order three days before pickup, especially for larger orders (more than 6) or if you are looking for something specific!

Why do I need to order 3 days ahead?2017-06-01T17:37:53+00:00

As all of our products are handmade onsite, we have to observe a strict schedule to complete our production. As for our bread and viennoiseries, they take three days to make, from pre-fermentation to baking.