Refund policy

Please note the following important information regarding order cancellations, modifications, and refunds:

1.  Cancellation and Modification of Non-Custom Products:

  • Orders can be cancelled or modified before 12 pm, four days before the selected pickup date at checkout.
  • Please contact us to cancel or modify an order before the abovementioned period.

2.  Exchanges Upon Pickup:

  • We do not offer exchanges for items when customers or collectors pick up the order.

3.  Custom Products:

  • Orders for custom products can be cancelled or modified up to fourteen days before the selected pickup date.
  • Please contact us to cancel or modify custom products before the abovementioned period.

4.  Large Orders:

  • Large orders (generally exceeding 36 of any one item or more than 48 items) require an extended cancellation notice.  Please contact us before placing a large order or to determine if your order qualifies as large.

5.  Perishable Goods:

  • Customers or collectors must pick up perishable goods on the selected day during checkout.  We do not keep, refund or replace orders containing perishable items.
  • Perishable goods, including baked goods, pastries & cakes, sandwiches, frozen food, and perishable grocery items, are non-refundable and non-exchangeable.
  • Upon pickup, customers or collectors must inspect all grocery items and notify our staff immediately of any product issues, such as best-before dates and packaging damage.  We do not accept returns or offer refunds for perishable grocery items after pickup.

6.  Non-Perishable Items:

  • Upon pickup, customers or collectors must inspect all non-perishable items and promptly inform our staff of any damage.  We do not accept returns or offer refunds for damaged-non-perishable goods after pickup.
  • If an item is defective, customers must contact the manufacturer directly.  We do not handle returns of non-perishable items.

7.  Order Modifications and Refund Procedures:

  • Once accepted, modifications and refunds will be processed promptly.  Our website will automatically email confirmation of changes and refunds to the customer, who must ensure the email is not in their junk/spam folder.
  • Due to varying processing times at banks, refund amounts may take up to ten days to reflect in the customer's account.  Customers should contact their bank if it has not processed the refund after ten days of receiving the confirmation email.
  • Customers must contact us after checking their spam/junk folder if they have not received a confirmation email within five days of requesting a modification or refund or four days before the original pickup date (fourteen days for custom items).

8. Errors made by Le fournil Bakery

Customers or collectors must verify their order when receiving it and notify our staff immediately of any errors.

  • Wrong baked goods:
    We will give the customer or collector the correct baked goods, provided some are available at pickup. If the item(s) are not available, we will reimburse the customer for the missing items.
  • Wong pastries or cakes
    We will replace the incorrect items with the correct ones, provided some are available at pickup.  Should the item(s) not be available, we will give the customer the choice of keeping the incorrect item(s) or leaving the item(s) with us and receiving reimbursement.  We will not reimburse item(s) once the customer or collector has accepted the order.